Privacy Policy

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We will ask you for information such as your name and contact information, your email address. We collect your personal data for two main reasons:

  •  When you visit our website or use our mobile and/or tablet apps, to give you the best possible experience, based on what you want to find out and which device you are using.
  • So, we can contact you successfully, if you get in touch or ask us for information.

How we share your personal information

We will only either ask you for personal information directly or, with your permission, gather it by tracking how you use our website or our mobile and/or tablet apps. We will not share your personal information with third parties for any marketing activities.

When we do share your personal information, it is always so we can provide you with a better service when you are looking for information on travelling to the Philippines.

Safeguarding your personal information

We keep your personal information securely, and we only keep it for limited and appropriate amounts of time. If you would like to stop receiving our email marketing, you can click ‘unsubscribe’ at any time.

Your rights to your personal information

You can contact us at any time if you have questions, concerns, comments, requests or complaints regarding our privacy policy or your personal information.

Please email us at 

If you have any comments regarding this privacy policy or the way we handle your personal information, you can also contact the Indonesia Information Commissioner on telephone number ….  or by visiting http:// …

Changes to our privacy policy

From time to time, we might review our privacy policy and make changes to it. If we do this, we will always highlight it on our website and, where appropriate, let you know by email.

Our privacy policy in full

  1. Who are we

1.1 At PDOT Indonesia, we are committed to protecting and respecting your privacy, whilst striving to provide the absolute best user experience. We work extremely hard to keep your information safe and we want our services to be safe and enjoyable for everyone. We follow strict security procedures on how personal information is stored and used and who sees it to help stop any unauthorized person getting hold of it. We also recognize that it is important for you to understand how we use your personal information.

1.2 This privacy policy (and any other documents referred to in it) describes the way we will process and use any personal information about our customers, potential customers, visitors to our website or users of our mobile and/or tablet apps and any other individuals whose data we process during our business. Please read this privacy policy carefully to understand our practices regarding your personal information and how we will treat it.

1.3 We have a legal duty to protect personal information that we collect. We (PDOT Indonesia) are the data controller (in other words, the organization that determines how your personal information is used) and are located at Jl. Dr. Saharjo No.96A. Our contact details are set out in part 10 below.

  1. Personal information we collect, how we use it and our lawful basis for processing

2.1 We may collect and use various types of personal information about you. Details of this information, together with an overview of the way that we use it and our lawful bases for the processing in each case are set out below:


We will collect personal information from you when you make an enquiry or request a brochure from us. This includes your name and contact information, details about the destinations and countries that you are most interested in, the brochures that you request, information about your geographic location, and any additional details of your travel plans which you voluntarily give to us. We may also collect details about the best time to contact you and any in-person appointments that you request as well as what prompted you to contact us and any other requests or comments that you may make.

We will use this information so that we can provide you with information that you have requested or contact you if you have indicated you want to hear from us. For example, to enable you to find the right destination, we will call you once the brochure has been sent out to you. Lastly, we use your personal information to help us better understand, direct, and respond to your enquiries and requests.

  •  We have a legitimate interest to use your information in this way to make sure that we can help you find the right destination and to enable us to contact you in the most appropriate and business-efficient manner. Where we rely on our legitimate interests, we will always ensure that your rights are protected.

Where you are a regular customer, we may retain some of this personal information so that we can use it when you next inquire with us as we have a legitimate interest to improve our communications to you and ensure we look after our regular visitors.

  • If you have made an enquiry with us, or register your email, we will send you our e-newsletter via email.

Websites, apps, marketing and advertising

  • We will collect certain technical information about you when you visit our website. This is likely to include: the internet domain you use, your IP address or other device identifier, your browser type and version (e.g. Chrome or Internet Explorer), the operating system and platform that you are using (e.g. Windows or Mac), the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, login information, details of products or services that are viewed and the length of visits to certain pages of the website.

We use cookies to collect this information; for more information about what cookies are and how we use them, please refer to our cookie policy.

We use this information for site management and security purposes (such as troubleshooting and testing) as well as to help us improve our website. We do not try to identify individual users or their usage habits from this data. Raw data logs are retained temporarily as required for security and site management purposes only.

  •  We collect this information so we can fulfil our legitimate interests as a business to ensure that our website is fit for purpose and promotes our services appropriately for our customers, including by displaying information that our customers are interested in. We also rely on our legitimate interest in measuring customer satisfaction and troubleshooting any website issues. Where required by law, we may also seek and rely on your consent.
  • We may collect and use information from various sources in connection with the marketing and advertising of our services. This may include your contact details (and your marketing preferences) to contact you with certain marketing messages (i.e. marketing emails). We may also use data we collect from you (either directly or via our website or advertising) to help us to measure the effectiveness of our advertising and to establish what interests you and what does not.
  •  We rely on your consent to contact you directly about our offering. In other scenarios in carrying out efficient and appropriate marketing and advertising for our services, we will rely on our legitimate interests, whilst always ensuring that your rights are protected. You can withdraw your consent or opt out of our direct marketing at any time through our marketing preference center or through the ‘unsubscribe’ option in any marketing email.
  • We may collect your contact details when you enter competitions or promotions, or complete surveys.
  •  We will rely on your consent or on our legitimate interests (depending on whether we are marketing or carrying out market research), whilst always ensuring that your rights are protected.
  • We may collect details about you, such as your username, when you engage with us on social media (by mentioning or tagging us in a post or contacting us directly) this is so that we can respond to any comments and queries you have.
  •  We rely on our legitimate interests to do this as we want to ensure our customers have the best possible experience, whilst always ensuring your rights are protected.

Administrative or other business purposes

  • We may collect and use certain other personal information when we correspond with you (whether by telephone, email or otherwise). For example, we may record both in-bound and out-bound telephone calls or collect information when you use our Online WhatsApp Chat feature to speak with our staff to ensure quality of service and for training purposes.
  •  We collect this information so we can fulfil our legitimate interests as a business to ensure that our Specialists are trained to the highest level so that our customers receive the very best travel advice.
  • We may collect certain other information that you give us, for example, when you contact us for a particular reason other than those set out above such as to report problems with our website.
  •  It is in our legitimate interests as a business to use your data in this way, for example, we have a clear interest in ensuring that our website works properly and in ensuring that we operate our business efficiently. We will always ensure that your rights are protected.

2.2 As well as collecting personal information directly from you, we also collect some from third parties such as Google Analytics.

  1. How we share personal information

3.1 In order to make sure that we run our business efficiently, and to make sure that you get the service that you expect, we will need to share your personal information, from time to time, as necessary, with the following third parties:

(a) Members of our group, which means our subsidiaries, our ultimate holding companies, and DOT Manila), as we share operations with some members of our group.

(b) Selected trusted third-party business partners (such as the local businesses we partner with in Indonesia and the in the Philippines) to reach you.

(c) Prospective partners of our business or assets, which may include your personal information.

(d) Any other third parties if necessary, to comply with legal obligations or enforce agreements, for example, we are required to provide airlines with a passenger mobile phone number and email contact details under IATA Resolution 830d for the airline to inform the passenger of any operational difficulties.

(e) Any other third parties if this is necessary to protect our or your rights, property, or safety and/or those of others.

3.2 We do not share your personal information with third parties for them to use for the purposes of sending you non-travel related marketing information or for those third parties to use your information for their own purposes without our consent.

  1. Automated decisions and profiling

4.1 In performing certain of the functions above, we rely on technology that makes automatic and instantaneous decisions based on the criteria we determine to be relevant and the personal information we collect about you when you make an enquiry or request a brochure from us. We routinely test our software to improve the accuracy of these decisions and to prevent unintended bias. These decisions may affect the routing of and responses to your enquiries or requests, but we do not otherwise tailor our services based on the results of any automated decisions.

  1. Where we transfer and store personal information

From time to time, we may process (or ask or permit a third party to process) your personal information outside of Indonesian law where local laws may not provide legal protection for your information in the same way.

For example, when you submit your personal data outside Indonesia, we will need to provide your information to local travel industry partners or media.  

Whenever we send (or permit a third party to send) your personal data outside of Indonesia, we will make sure that we take steps necessary to protect your data as required by applicable laws. For example, we may require the overseas recipient to enter particular contract terms, or we will make sure that the information that we give to them will be limited to what is needed to perform our contract with you.

If you wish to learn more about the safeguards in place to protect your personal information when we transfer it outside of Indonesia, please contact us using the details in section 10 below.

The personal data that we collect from you will also be processed by staff operating outside Indonesia who work for us or for one of our suppliers. This includes staff involved in, among other things, providing support services.

  1. Security of your personal information

6.1 We take the security of your information very seriously and have put physical, technical, operational, and administrative strategies, controls, and measures in place to help protect your personal information from unauthorized access, use or disclosure as required by law and in accordance with accepted good industry practice. We will always keep these under review to make sure that the measures we have implemented remain appropriate.

  1. Retention of personal information

7.1 We will keep your personal information for limited and appropriate periods of time only and the applicable retention periods will always be linked to our purposes for processing your personal information. This means that the retention periods will vary according to the type of personal information. If you need more information on this, please contact:

  1. Your rights in your personal information

8.1 You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us (see the “Contact and Complaints” section of this privacy policy below).

8.2 Your rights:

(a) Access: We will confirm to you whether we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled.

(b) Rectification: We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.

(c) Prevention of processing likely to cause damage or distress: We will respect your rights to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.

(d) Erasure: We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.

(e) Restriction: We will restrict the processing of your personal information in certain circumstances if you ask us to do so.

(f) Data portability: We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine-readable format.

(g) Objection (including objection to direct marketing): We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

(h) Automated decisions and profiling: We will respect your rights to require us not to carry out decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects on you.

  1. Changes to our policy

9.1 We reserve the right to modify this privacy policy from time to time — for example, if we need to reflect changes to the way that we use your personal information. Any changes we make in the future will be posted on the following website: and, where appropriate, notified to you by email. You should check back frequently to see any updates or changes to our privacy policy.

  1. Contact and complaints

10.1 We are very keen to hear from you, including if you have any questions, concerns, comments, requests or complaints regarding this privacy policy, our website and/or our use of your personal information. Please contact

10.2 If you have any complaints regarding this privacy policy or the way that we use your personal information, you may also contact the PDOT Indonesia staff at +62 21 8379 3456.


1 May 2021